Senior Technical Writer for Enterprise,

Defense & Operational Systems

Technical Writer with 20+ years of experience developing technical documentation for enterprise software platforms, operational technologies, IT infrastructure, and defense-related environments.

Experienced partnering with engineers, SMEs, operations teams, and cross-functional stakeholders to create SOPs, runbooks, API documentation, workflow documentation, operational procedures, and knowledge management content within Agile and compliance-driven organizations.

Strong background in documentation governance, structured authoring, version control, and translating complex technical processes into clear, user-focused documentation that supports engineering, operations, and mission execution.

Active DoD Secret Security Clearance | Eligible for TS/SCI Consideration

Trusted By Enterprise & Defense Teams

Astreya

Senior Technical Writer supporting enterprise IT infrastructure and operational systems documentation.

Fiserv

Enterprise software and financial systems documentation supporting Agile development and operational teams.

Lockheed Martin

Defense systems documentation supporting secure and compliance-driven operational environments.

U.S. Navy

Electronics Technician supporting mission-critical communications and electronic systems.

Core Expertise

  • SOPs & Operational Procedures
  • Runbooks & Workflow Documentation
  • API Documentation
  • Knowledge Base Development
  • Structured Authoring (DITA/XML/SGML)
  • Documentation Governance
  • Agile/Scrum Documentation Support
  • Technical Editing & Quality Assurance
  • Process Improvement Documentation
  • SharePoint & ServiceNow Documentation
  • Enterprise IT Operations Documentation
  • Defense & Compliance Documentation

Technical Tools

  • Adobe FrameMaker
  • MadCap Flare
  • ServiceNow
  • SharePoint
  • Jira
  • Confluence
  • Swagger/OpenAPI
  • XML
  • DITA
  • SGML
  • HTML
  • CSS
  • XMetaL
  • Arbortext
  • RoboHelp
  • Camtasia
  • Snagit

My Documentation Experience

Operational & Process Documentation

Develop clear, standardized SOPs, operational procedures, workflow documentation, and runbooks that improve consistency, reduce operational risk, and support scalable enterprise operations.

 

 

API & Software Documentation

Create developer-focused API documentation, technical specifications, release documentation, and system documentation that support software implementation, integration, and platform adoption.

 

 

Knowledge Management & Governance

Build structured, searchable documentation repositories that improve content discoverability, governance, version control, and organizational knowledge sharing.

 

 

Enterprise & Defense Documentation Support

Support highly regulated enterprise and defense-related environments requiring documentation accuracy, compliance alignment, technical precision, and operational consistency.

Professional Experience Snapshot

Senior Technical Writer – Astreya

  • Manage and maintain more than 200 operational and technical documents
  • Develop SOPs, runbooks, workflow documentation, and troubleshooting procedures
  • Support enterprise IT infrastructure and operational environments
  • Collaborate with engineers, operations teams, and SMEs
  • Improve documentation governance and discoverability

Senior Technical Writer – Fiserv

  • Developed enterprise software and API documentation
  • Supported Agile/Scrum development environments
  • Maintained SharePoint knowledge repositories
  • Created workflow documentation and operational procedures
  • Supported structured authoring initiatives using DITA/XML

Defense Systems Documentation – Lockheed Martin

  • Supported defense-related technical documentation initiatives
  • Collaborated with engineers and technical SMEs
  • Developed operational and maintenance documentation
  • Worked within secure operational environments

Let’s Discuss Your Documentation Needs

Whether you need enterprise operational documentation, API documentation, process standardization, or technical content support for complex systems, I can deliver a clear, accurate, and scalable documentation solution.

Availability

Mon - Fri: 9am - 8pm  Eastern Time Zone

Contact

Phone: 407-949-8514

Email: tech.writer.dan@gmail.com

LinkedIn: https://www.linkedin.com/in/daniel-lawler-in-fla